User Privacy Statement

Last updated: October 2026

At SharkTrade Pro, we recognize the importance of protecting your personal information. This Privacy Statement explains what information may be collected, how it may be used, how it is protected, and the choices available to you when using our website and services.

1. Information We Collect

Depending on the services you use, we may collect information that you provide directly, information generated through your account activity, and certain technical information about your device.

• Account information: Your name, email address, username, and other details provided during registration.
• Verification information: Information reasonably required to verify your identity where applicable and legally required.
• Account activity: Records of account actions, investment instructions, transaction history, deposits, withdrawals, and related requests, where these services are provided.
• Technical information: Your IP address, browser type, device information, operating system, and website usage information.
• Support communications: Messages and information you provide when contacting customer support.

2. How We Use Your Information

Information collected through the platform may be used for legitimate business and operational purposes, including:

• Creating and managing user accounts.
• Providing and maintaining requested platform services.
• Processing and recording authorized account transactions.
• Responding to support requests and resolving technical issues.
• Protecting accounts against unauthorized access and fraud.
• Monitoring platform performance and improving user experience.
• Meeting applicable legal and regulatory obligations.
• Sending important service announcements and account notifications.

3. How We Protect Your Information

We aim to use appropriate technical and organizational safeguards to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

Depending on the systems implemented, these safeguards may include access controls, secure connections, authentication procedures, system monitoring, and appropriate data-handling practices.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Users should also protect their passwords and avoid sharing account credentials with other people.

4. Sharing of Information

We do not treat your personal information as a product for sale. However, information may be disclosed where reasonably necessary for the operation of the platform or where legally permitted or required.

Depending on the services provided, recipients may include:

• Service providers: Companies supporting hosting, security, communications, analytics, and technical operations.
• Financial service providers: Relevant payment processors or financial partners where required to provide a requested service.
• Legal authorities: Government agencies, regulators, or law enforcement bodies when disclosure is required by applicable law.
• Professional advisers: Legal, compliance, or other professional advisers where reasonably necessary.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain sessions, remember preferences, understand website usage, and improve functionality.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features or prevent parts of the platform from working correctly.

6. Data Retention

Personal information may be retained for as long as necessary to provide the relevant services, maintain appropriate business records, resolve disputes, protect the platform, and satisfy applicable legal obligations.

When information is no longer required, we aim to delete it, anonymize it, or otherwise handle it in accordance with applicable retention requirements.

7. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights concerning your personal information, including:

• Requesting access to personal information held about you.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of information where legally permitted.
• Objecting to or restricting certain processing activities.
• Withdrawing consent where processing relies on your consent.
• Requesting a copy of certain information in a portable format.

Some requests may be subject to identity verification or legal exceptions. We will handle valid requests in accordance with the privacy laws applicable to the request.

8. Third-Party Websites and Services

Our platform may contain links to external websites or use third-party services. Those services may have their own privacy policies and data-handling practices.

We encourage users to review the privacy statements of external services before providing personal information to them.

9. Children's Privacy

Our services are not intended for individuals who are below the minimum age required by applicable law to use the relevant financial services. We do not knowingly collect personal information from individuals who are legally ineligible to use those services.

Where required by law, appropriate steps will be taken if information is identified as having been collected unlawfully from an ineligible individual.

10. International Data Transfers

Where our service providers or technical infrastructure operate in other countries, personal information may be transferred across national borders.

Where applicable, we aim to use appropriate safeguards and follow the legal requirements governing international transfers of personal information.

11. Changes to This Privacy Statement

We may update this Privacy Statement from time to time to reflect changes in our services, technical practices, or legal obligations. The latest revision date will be displayed at the top of this page.

Where required by applicable law, we will provide notice of material changes or obtain consent before implementing changes that require it.

12. Contact Us

If you have questions about this Privacy Statement, wish to exercise your privacy rights, or need assistance with a privacy-related concern, please contact us through the official support channels provided on the SharkTrade Pro website.

Please avoid including passwords, payment PINs, or other sensitive account credentials in support messages.